Privacy Policy

Casttio Properties is committed to protecting your privacy. This policy is designed to ensure your personal details are protected when you deal with us.

In order to contact you and provide services to you, we need to collect some “personal information” about you. For example, we will need your name, address and email address when you register with us, and when you enter your name, address and/or email address in order to obtain more information about our products and services.

Casttio Properties only collects personal information that we need to provide you with a service. We will only use your personal information lawfully and will never collect nor share any sensitive information about you through this website without your express written permission.

We may use your personal information to market third party products and services to you. However, we shall obtain your permission prior to providing your details to such third parties, and every time we email you for third party marketing purposes, we will give you the chance to refuse any such emails in the future.

This Privacy Policy governs the way Casttio Properties and its affiliates, subsidiaries, group companies, partners, and agents (“We”, “Us”, “Our” or “Casttio Properties”) collect, use, maintain and disclose information collected solely from:

Users of Our website: (“Websites”);
Email, text, and other electronic messages between you and Us;
Mobile and desktop applications that you may download from Our Websites;
Your interactions with Our advertising and applications on third-party websites and services, if those applications or advertisements include links to this privacy policy; and information and data collected by our call centers.

Personal Information:
We may collect any information that can be used to identify you, such as your name, postal address, e-mail address, passport number, Emirates ID number, property ID and/or telephone number, and details of the contract entered with you (“Personal Information”). We may collect Personal Information in a variety of ways, including, but not limited to, when you visit Our Websites, use Live Chat, subscribe to Our newsletter, complete a form, and in connection with other activities, services, features or resources we make available on Our Websites, and automatically as you navigate through the Websites. You can always refuse to supply Personal Information, except that it may prevent you from engaging in certain related activities on Our Websites. You can visit Our Websites anonymously. You can change your Personal Information by sending us an email to

Non-Personal Identification Information:
We may collect your non-personal identification information whenever you interact with Our Websites. Non-personal identification information means information that is about you but does not identify you individually, and/or relates to information about your internet connection, the equipment you use to access the Websites and usage details, and other similar information.

Web Browser Cookies:
Our Websites may use “cookies” to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Websites may not function properly. This is a standard operating procedure that is used across the internet.

How We Use Collected Information
Casttio Properties may collect and use your Personal Information for the following purposes:

To improve customer service: Information provided by you helps us respond to customer service requests and support needs, more efficiently;
To personalize user experience: We may use your information in the aggregate to understand how users as a group use the services and resources provided on Our Websites;
To improve Our Websites: We may use feedback provided by you to improve Our products and services;
To run a promotion, contest, survey, or other feature on the website;
To send you the information you agreed to receive about topics of interest to you;
To send periodic emails;
To fulfill the purpose for which you provide it;
For marketing purposes by third-party vendor appointed by us;
For any other purpose disclosed by Us, when you provide it.
By accepting this Privacy Policy, you give your permission for your personal information to be recorded, stored, processed, transferred, and shared by us, and agree that we may process your personal information. You acknowledge that your information may be shared by us with a third party appointed by us for marketing purposes. You also understand that you have the right to withdraw your consent at any time after notifying us in writing to not use your information in the manner described above by contacting us at

We may use your e-mail address to respond to any inquiries, questions, and/or other requests you may have. If you opt to be a part of Our mailing list, then you will receive e-mails about Casttio Properties news, updates, related project, product or service information, etc. If at any time you would like to unsubscribe from receiving future emails from Us, you may do so by contacting Us via any of Our Websites.

Accessing And Correcting Your Personal Information
You can review and change your Personal Information by logging into the Websites. You may also request to update any Personal Information We hold about you by contacting us at

How We Protect Your Personal Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against accidental loss, unauthorized access, alteration, disclosure, or destruction of your Personal Information and data stored on Our Websites. Any payment transactions will be encrypted using current technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to Our Websites. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Websites.

Sharing Personal Information
We do not sell, trade, or rent your Personal Information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding users with Our subsidiaries, group companies, Our business partners, trusted affiliates, and advertisers (eg: Facebook) for the purposes outlined above.


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